Delivery Options

United Kingdom (Mainland)

  • Royal Mail - 24 (1-3 Working Days): £3.95 (Not Tracked.)
  • Royal Mail - 24 Tracked (1-3 Working Days): £5.99
  • Royal Mail - Guaranteed Next Day By 1:00pm (Order before 14:00 pm GMT Monday – Friday, excluding UK public holidays): £8.99 (Please note this is a signed for service and it will require you to be at the residence to receive the order.)

 

Important Information for All Delivery Services

  • You must order BEFORE 14:00 GMT (Monday – Friday, excluding UK public holidays) if you need your order to ship the same working day. Should your order be received after this time or between Friday (after 14:00pm) and Sunday, your order will be dispatched the next available working day.
  • All orders are shipped via third-party organisations such as USPS and Royal Mail and the shipping times quoted on our non-guaranteed shipping options are simply estimates provided to us by them, they aren't guaranteed. Funky Lenses therefore can't accept returns or refunds for orders that arrive later than expected if you have chosen a non-guaranteed service. Examples of non-guaranteed services include Standard International and Royal Mail 24.
  • It is the customer's responsibility to ensure an accurate and up-to-date address is supplied for shipping as we can't be held liable or offer refunds in scenarios where an inaccurate or incomplete address has been supplied.

 

Europe

  • Royal Mail International Delivery (7-15 Working Days*): £4.99
  • Royal Mail International Tracked (5-15 Working Days*): £9.99

 

Rest of the world

  • Royal Mail International Delivery (7-15 Working Days*): £4.99
  • Royal Mail International Tracked (5-15 Working Days*): £9.99

 

*Working days are Monday to Friday, 09:00-17:00 GMT and do not include weekends or UK public/bank holidays *

For all Royal Mail tracked parcels visit www.royalmail.com/track-your-item 

Important: Non UK delivery may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be paid by you. You should note that customs policies vary widely from country to country. We advise each customer to contact their local customs office for further information. Delays caused by customs clearance or strikes via any shipping method are unfortunately outside of our control.  

 

Refunds & Returns

We want to make sure you are 100% satisfied with your purchase from Funkylenses.com.  So, we will gladly accept returns of our products that are unworn, in a new and resalable condition, and in the original packaging within 14 days of you receiving your items.

Please email info@funkylenses.com and we will supply you with a returns address and returns code.  Once we have received your return we will then issue you with a refund minus any shipping costs.

In the case of faulty or defective products, for example if a lens is ripped, we will require a photo of the defective lens for our records before a refund can be issued. Photos will be required in all instances for a refund or exchange to be issued.

Every effort has been made to ensure the accuracy of our product pictures. However, due to the nature of coloured contact lenses, there may be slight variations in colour as a result of different batches of dye, different print runs or as a result of the colour, shade or intensity of your natural eye colour. By purchasing a pair of coloured contact lenses form Funky Lenses, you are confirming your understanding and acceptance of this and we are therefore unable to accept return, exchange and refund requests that relate to colour, design and coverage.

If you are unhappy with the lenses you received for any reason, as long as they are in their original new and unused condition, you may return them and receive a refund for the cost of the product, minus the shipping amount.

Funkylenses.com cannot be held responsible for packages lost in transit, and no refund or replacement will be issued in this case.

Important: We will not refund any shipping charges. You are only eligible for a refund if the products you return are in their original packaging fully sealed.